PRATT-SILS, LIS 601, INFORMATION, LIBRARIES AND SOCIETY
144 West 14th Street, New York, NY 1011

Fall 2001, Tuesday, 6:30-8:50 
Section 1 and 2
Tula Giannini, Ph.D., M.L.S., M.M.
Associate Professor, Pratt-SILS 
Office: 604B  Contact the instructor
     Table of Contents.
    Course Description
     Goals and Objectives 
     Office Hours 
     Required Text
     Grading
     Schedule of Classes & Topics 
     Assignments: 
     Information Log and Journal
     Metropolitan Museum visit paper
     LIS in the News
     Library Report
     Resources
     E-Journals in LIS, fulltext
     LIS Electronic Journals, fulltext
     Readings, online articles 
     Copyright and Public domain
     Digital Library Issues, Articles
COURSE DESCRIPTION
An examination of the principles of information dissemination.  Characteristics and behavior of information; human behavior in relation to the generation, communication and use of information; information settings, systems, services, processes and products; information industry and agencies as well as economic and legal implications, are considered.
COURSE GOALS AND OBJECTIVES
1. Students learn basic concepts, principles and practices of LIS that form the foundation of their program of study.
2. Students gain an understanding of the applications of information theory and professional practice in current contexts of information technology, as well as perspectives on key topics and issues of concern to information professionals.
3. Students begin to develop their individual voice as an information professional as they acquire skills needed to analyze and evaluate information, express their views, written and oral, and deliver project presentations.4. Through class discussion and activities, readings in the information and library science literature, and hands-on experience working on assignments in libraries, students gain understanding and insight into a broad spectrum of topics and issues pertinent to information professionals today.

A Sampling of Topics:
1.  How people receive, seek and use information, from word of mouth to the world wide web.
2.  The media and formats of information from manuscripts and books to electronic texts and multimedia.
3.  The impact of technology on library services and collections.
4.   Democratic principles, freedoms and rights and the information process.
5.   Roles and responsibilities of information professionals.
6.   Libraries in a networked, global environment.
7.   Cultural and social diversity and libraries.
8.   Information sharing.
9.   Economic aspects of library service;  questions of professional ethics.
10. The ‘library’, its mission and role in preserving the memory of human experience.
11. Types of libraries.
12.  Users of information and libraries.
13.  Access to information: rights and responsibilities, ownership and preservation.

REQUIRED TEXT

Richard E. Rubin. Foundations of Library and Information Science.
New York: Neal-Schuman Publishers, Inc., 2000

 

OFFICE HOURS
Tuesday: 6-6:30 pm - PMC 21
Wednesday: 6-6:30 pm - PMC 415
Thursday: 4:30-6:30 pm - ISC 202
 

GRADING and ASSIGNMENTS
Information Receiving Log 
LIS in the News
Metropolitan Museum visit paper 
Library Report and Presentation 
Midterm 
Final Exam - student forum 
Class participation 
10%
10%
10%
30%
15%
20%
  5%

 
SCHEDULE OF CLASSES       back to top
DATE TOPIC TEXT ASSIGNMENT
1. 9/4
    9/6
People and Information Chapter 1 - The Information Infrastructure, Libraries in Context. Information Log, due week 2
Information Receiving article
EContent Magazine - read articles on Tasini case and DAM.
2. 9/11
    9/13
Representing Information, format & media.  Chapter 2 - Information Science, a Service Perspective. Metropolitan Museum Assignment. Communication, Documentation & Media, Due week 4.
3. 9/18
    9/20
Technology & Libraries. Chapter 3 - Redefining the Library: The Impacts and Implications of Technological Change.

Library Services in Theory and Context, 2nd Edition Michael Buckland, 1999.

Digital Documents
 Virtual Textuality

E Law: Copyright in the Digital Domain

4. 9/25
    9/27
Democratic Principles of Information Policy: Part I, Free Speech, Press, Copyright, Government Information. Chapter 4 - Information Policy: Stockholders and Agendas.  E Law: Free Speech and its Postmodern Adversaries

E Law: Digital Correspondence: Recreating Privacy Paradigms
Assigned articles. 

5. 10/2
    10/4
Democratic Principles, Part II, Information Policy & issues for Libraries: selection/censorship, filtering, access.  Chapter 5 - Information Policy as Library Policy: Intellectual Freedom. Web Databases and Documents; Democracy & Information. LIS in the News, due week 7
 Scholarly vs Popular Journal Articles

Ethics

6. 10/9
     0/11
Information Organization for Access; bibliography, Indexes & Abstracts, Library catalogs. Chapter 6 - From Past to Present: The Library's Mission and its Values.
Library Catalog Web sites
Readings
Library Report Assigned. 
Due week 15.

Articles on issues in digital libraries

7. 10/16
    10/18
Library Service, mission & values. Chapter 7
Midterm exam topics and library and Internet issues.
Assigned articles & readings.
8. 10/23
    10/25
Midterm Exam - -
9. 10/30
    11/1
Professional Organizations; Professionals ethics and standards. Chapter 8 -  Ethics and Standards: Professional Practices in Library and Information Science.
Chapter 10 - Librarianship and Evolving Profession.
Professional Organization for LIS.
Community and Service: REPORT on a library of your choice.  Due week 15.
 

Assigned articles & readings.

10. 11/6
      11/8
Types of Libraries Chapter 9 - The Library as Institution: An Organizational View. --Library Organization
   Lib. Org. cont.
11.11/13
     11/15
Library Collections Collections and Services.
Collection Development & 
RLG Conspectus
---
12.11/20
    11/22 
THANKSGIVING NO CLASS --
13.11/27
     11/29
Use & Users of Libraries, User Studies. User Studies Articles,
Issues in Science & Technology Librarianship
Research Methods
New Rule to Protect Children's Online Privacy - 4/20/00 http://www.ftc.gov/
14. 12/4
      12/6
New roles for libraries and librarians.
 Library Jobs
Alternative Careers for Librarians
 Welcome to Libraries for the Future
 Buildings, Books, and Bytes

 Library Support Distance Learning
 The Electronic Library: New Roles for Librarians
 Librarians Evolving into Cybrarians
 Faculty Focus
 Recent Tragedy Underscores Vital Role of Medical Librarians -
 Home Page
 OCLC Institute - Creating a New Reference Librarianship
 New Roles for Librarians in Supporting Researchers in the Social Sciences: The Impact of New Technology - 62nd IFLA General Conference
 NEW ROLES AND RESPONSIBILITIES FOR THE UNIVERSITY LIBRARY:
 Librarians in 21st Century: Non-Traditional Jobs for Librarians
 Lisjobs.com - Jobs for Librarians and Information Professionals, Nationwide Job Banks
JLSDE The Journal of Library Services for Distance Education
15.12/11
     12/13
Student Library Project Presentations --
16.12/18
     12/20
Student Forum as final exam. Forum topics: Issues in libraries related to: Ethics, US Constitution, Copyright and Libraries & the Internet. Dividing class into teams, each team will select an issue to address.  Teams will research and discuss selected issue and in preparation for the class forum. 

 
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Copyright and Public Domain
 Copyright and Public Domain http://www.pdinfo.com/copyrt.htm
 Public Domain Pictures http://www.artswire.org/kenroar/links/clipart.html
 Special Collections - Copyright Policy
http://www.lib.csufresno.edu/SubjectResources/SpecialCollections/Copyright.html
 The USGenWeb Project - Copyright Information
http://www.usgenweb.com/volunteers/copyright.html

E-Journals in LIS,  fulltext.
 Read a selection of articles from the above journal;
 articles will also be assigned  based on class topics.
 Issues in Science & Technology Librarianship http://www.library.ucsb.edu/istl/
 Journal of Information Law and Technology  http://elj.warwick.ac.uk/jilt/issue/2000_1/
 Library Philosophy and Practice title page http://www.uidaho.edu/~mbolin/lp&p.htm
 MC Journal: The Journal of Academic Media Librarianship http://wings.buffalo.edu/publications/mcjrnl/
 Wired Magazine http://www.wired.com/wired/current.html
 ComputerUser.com http://www.currents.net

READINGS--Assigned Articles
 Coming Full Circle: Digital Preservation: Everything New Is Old Again by Andrew K. Pace
http://www.infotoday.com/cilmag/feb00/pace.htm
This month's theme of Archiving and Preservation excited me as a new columnist—
I concentrated in the book arts in library school, which, naturally, led me to systems;
however, the breadth of coverage on the subject amazed me as I refreshed my research.
I want to use this opportunity to address some seemingly obvious assumptions, present and
evaluate the most common forms of digital preservation, and, of course, raise more questions than I answer.

Feature: The Digital Athenaeum  Computers in Libraries.
In the 19th and early 20th centuries, an athenaeum referred to an association of people
interested in scientific and literary pursuits who met to exchange ideas and discuss works in
progress. Today we've divided science and the humanities into separate academic disciplines,
facilitating specialization and thereby often precluding this sort of collaborative research that
can lead to mutually beneficial discoveries. The project we've undertaken here at the University
of Kentucky in Lexington is called the Digital Athenaeum, and it reunites science and the
 humanities through collaborative research that aims to develop a digital library of previously
 inaccessible, damaged manuscripts from the famous Cottonian collection in The British Library.

 THE VIEW FROM THE TOP LEFT CORNER - Porn Alley: Now at Your Local Public Library

 Online Treasures: Bringing Library Collections Online
My library is about to take a major step in automation: We will soon have our catalog on the
Web. We've been working toward this for many years, and we followed a progression that I
think has been common in many libraries.

 Digitization: Is It Worth It?
Having spent the last 10 years working in computer services at Oxford University, and the
past 4 years concentrating specifically on the digital imaging of rare manuscripts,
I have set myself the starkest of questions to answer: "Is digitization worth it?"

CIL Feature: Intel, Work-Alikes, and Microsoft: Purchasing Systems at the Millennium
Longtime readers of this series will be familiar with this quote from James Martin: “The future
Belongs to organizations skilled in providing solutions for the desktop-computing environment,
the database infrastructure and the network infrastructure.” (James Martin, PC Week, May 14,
1990, p. 74.) The purpose of this article is to focus on the desktop portion of the equation in
an increasingly connected environment. The reasons quickly will become evident.

 CIL Feature: Adaptive Technology Equipment for the Library
The New Jersey Library for the Blind and Handicapped (NJLBH), located in the state capitol of
Trenton, offers recorded, Braille, and large-print books. These items are provided to New
Jersey residents who are unable to read print because of a visual or physical disability. The
library is part of the National Library for the Blind and Physically Handicapped and the New
Jersey State Library, which is affiliated with Thomas Edison State College.

 Riding into Uncharted Territory: The New Systems Librarian
 This article will explain how you, a systems administrator walking into a new job,
 can make good first impressions, become familiar with your surroundings, and take charge.
 You can liken yourself to a new sheriff coming to town. You need to meet the townspeople,
  survey the lay of the land, and appoint good deputies. This means walking around,
  introducing yourself to all the shopkeepers (department heads), learning the local lore (politics),
  and seeing what supplies are available in town (equipment and expertise in your library system).
  So saddle up and ride along to learn how to cope with your new surroundings.

 Distance Education and Virtual Reference: Where Are We Headed?

 Our Experiment in Online, Real-Time Reference
It only makes sense that since we spend hundreds of thousands of dollars making resources accessible
remotely, we now need to serve the people who use them.

 Is Data Mining Right for Your Library?
It is unlikely that libraries will continue to satisfy patrons' information needs using the
traditional catalogs as the primary access mechanisms. To be certain, online catalogs provide
good access to books, films, microfiche, audio tapes, and other materials traditionally kept in
libraries. However, few, if any, libraries have succeeded in using their online catalogs to provide
adequate access to a significant number of digital materials. In an era where information costs
rapidly increase while budgets remain flat, libraries must find alternatives to slow, awkward,
and expensive manual cataloging.

New Equipment, New Building, New Image: A Marketing Success Story
The Rochester (New York) Public Library staff raised funds, raised awareness,
changed its image, and opened a new library that was the county's centerpiece of
information technology—and its center of attention. by Christine Doyle

Interim Serials Management Strategies from the Real Virtual World
David Scharf shares how a medical research library with 250,000 volumes and
3,000 serials titles set out to make full-text articles available via user-friendly database searching

Turning a Dream into a Virtual Reality of Statewide Information Sharing
Just 2 years ago, the Alabama Virtual Library was a dream that some doubted could come true.
Today, it's a $3 million cooperative effort that brings an extensive collection of online resources to
Alabama's schools, colleges, universities, and public libraries.

Information Policy Readings and Web sites.
 IT Policy On-Ramp, U.S. General Services Administration, Office of Government wide Policy,
Office of Information Technology, 1800 F Street, NW., Washington, DC 20405.

 ALA Office for Information Technology Policy

 Political Information (.com) -- A search engine for politics & policy

 Center for Public Policy Priorities -- Home Page
"The Center for Public Policy Priorities is a non-partisan, non-profit policy research
organization committed to improving public policies and private practices that influence
the economic and social prospects and conditions of  individuals, families, and communities."

 EPN | The Electronic Policy Network
"The Electronic Policy Network is the front door to progressive policy on
the Web. A network of top policy and research institutions, EPN
provides timely information and leading ideas about the policies and
politics that shape our world."

The Geography of Cyberspace Directory
"Does Cyberspace have a geography? What do we know about the nature, shape, size,
distribution and geography of the Internet, the World-Wide Web and Cyberspace?"

 Action Alliance for Children: Policy Information on Issues Affecting Children & Families
"Action Alliance for Children provides information about the current trends and policy issues
affecting children and their families. AAC publishes the Children's Advocate newsmagazine.
In addition, the agency coordinates conferences and training courses; publishes a Master Calendar
of events and resources; and produces videos about violence and young children.
AAC is a California-based, nonprofit agency."

EPIC Archive - Cryptography Policy

LIBRARIAN'S GUIDE see copyright and censorship

 American Scientist: Walker - Introduction
September-October 1998, Volume 86, No. 5
"Free Internet Access to Traditional Journals
Can scientists find ways to share published research without high cost?
The experiences of one society suggest it can be done cheaply, even profitably."

 PubMed Central, Ariadne Issue 21
 "The scholarly journal in transition and the PubMed Central proposal
Michael Day documents some issues raised by the US National Institutes of Health proposal
for an electronic library of biomedical publications."

 JOURNAL OF COMPUTER MEDIATED COMMUNICATION
See Emerging Law on the Electronic Frontier, Parts I and II.

 http://www.educause.edu/pub/er/erm00/pp060068.pdf   article by Cliford Lynch,
"From Automation to Transformation."

 EDUCAUSE Publications: Educom Review March/April, 1999
Intellectual Property Meets Information Technology
An olive branch in the debate over who owns IT products
by Dennis P. Thompson
"Among the challenges that information technology is posing to universities, none is more
contentious than the issues  it raises for intellectual property. The controversy
pits administration against faculty, scientists against humanists, and academic
values against financial interests."

 Feature: Reflections on What Happens When Librarians Become Teachers
"Instruction librarians and teaching libraries are getting a lot of attention these days.
Are you thinking you should pursue these activities in your library?
Would you like to become a teacher? Do you think you should?
Most librarians agree that someone has to teach our library users how to use our
resources effectively, and that somebody should be teaching students effective ways
to use the Internet for research. However, few agree on who should teach and just how
the instruction should be carried out."
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LIBRARY CATALOGS -
 Information Technology and Libraries vol.17, no.3 http://www.lita.org/ital/1703_cherry.html
Bibliographic Displays in OPACs and Web Catalogs:
How Well Do They Comply with Display Guidelines? by Joan M. Cherry

 OPAC Evaluation http://odin.indstate.edu/forms.dir/opaceval.html

 WEB WORLD OF AUTHORITY CONTROL http://www.lib.byu.edu/dept/catalog/authority/
"This is a bibliography listing that includes tools, thesauri, Library of Congress sites, articles, workshops,
journals, ALA committees, listservs, libraries, and vendors that deal with authority control or may be
helpful in establishing authorities. This list is an attempt to help Authority Control Librarians
and other librarians to do authority work easier and faster. From the many sites on the Internet
dealing with Authority Control, I have tried to pick the cream of the crop."

READINGS -
American Libraries: 12 Ways Libraries Are Good for the Country
http://www.ala.org/alonline/news/12ways.html

 Digital Libraries http://www.txla.org/pubs/tlj_3/diglibs.html

 JLSDE - Vol. II, No. 1 http://www.westga.edu/~library/jlsde/jlsde2.1.html
The Journal of  Library Services for Distance Education, "A peer-reviewed e-journal,
International in scope, publishing refereed articles focusing on the issues and challenges
of providing research/information services to students enrolled in formal post-secondary distance education."

 The History of Printing Manuscripts, Books, and Maps: The Printing Press and a Changing World
http://communication.ucsd.edu/bjones/Books/booktext.html

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User Studies:
Modeling Users' Successive Searches in Digital Environments:
A National Science Foundation/British Library Funded Study
http://www.dlib.org/dlib/april98/04spink.html
"As digital libraries become a major source of information for many people,
we need to know more about how people seek and retrieve information in digital environments
. Quite commonly, users with a problem-at-hand and associated question-in-mind repeatedly
search a literature for answers, and seek information in stages over extended periods from a
variety of digital information resources. The process of repeatedly searching over time in relation
to a specific, but possibly an evolving information problem (including changes or shifts in a variety
of variables), is called the successive search phenomenon. The study outlined in this paper is currently
investigating this new and little explored line of inquiry for information retrieval, Web searching, and digital libraries."

 UCLA-NSF Social Aspects of Digital Libraries Workshop: Final Report
http://dlis.gseis.ucla.edu/DL/UCLA_DL_Report.html
"This workshop was a result of a series of informal conversations that took place over the last several years
with increasing frequency, between members of multiple disciplinary and professional communities,
regarding the need for more research on the social aspects of digital libraries. Many scholars are recognizing
that a new intellectual community of interest is forming around these issues. Although we came from very
different disciplines, our paths had crossed or paralleled for years. The emergence of this community reflects
a joint sensibility that we are experiencing a major social transformation, and that digital libraries are a crucible
for this transformation. Some of us knew each other from concerns with ethics and privacy; some came from
science and technology studies; some knew of each other through methodological conversations;
some knew each other's work through seeking abstract connections in the literature.
No individual at the workshop knew all the other participants; rather, the group was selected to represent
a diverse but complementary set of interests, drawing from networks of people known to the
organizers and the advisory board."

 Using Online Information Resources by Roberta Lamb
http://www.csdl.tamu.edu/DL95/papers/lamb/lamb.html
"Discussions of digital library implementations often assume academic contexts of use.
However, the information technologies that will comprise digital libraries will also be available
to corporate consumers, government organizations and individuals. Effective implementation
of digital libraries, more broadly conceived, may be less a matter of identifying appropriate
usage scenarios for scholarly research than of understanding online information (OI) resource
usage by a larger consumer constituency. In this paper we selectively review the research
literature about using online information resources, and we provide a framework for examining the
explanatory value that different perspectives bring to the discussion. We see that the interorganizational
usability aspects of OI resources are the least well-examined, but possibly the most important elements
of online information resource usability. As conceptions of the digital library domain begin to extend
beyond the scholarly enclave, we suggest these interorganizational usability aspects will become
more salient to empirical researchers and library professionals."

Survey of Information Retrieval http://www.cs.jhu.edu/~weiss/ir.html

 http://www.dcs.gla.ac.uk/Keith/Preface.htmlInformation Retrieval, a book by C.J. van Rijsbergen.

 A Case for Interaction: A Study of Interactive Information Retrieval Behavior and Effectiveness http://www.acm.org/sigchi/chi96/proceedings/papers/Koenemann/jk1_txt.htm

IR and IE on the Web using hypertext meta-data and structure
This site is a collection of online resources for research in the field of information
retrieval and information extraction from the web.

 CNIDR Home
Center for Networked Information Discovery and Retrieval

 College of Information Studies (CLIS)
CLIS supports the production and distribution of its Technical Report Series
in order to disseminate research findings in a timely manner.
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COLLECTIONS AND COLLECTION SERVICES & DEVELOPMENT
  Library Resource List
  Internet Library for Librarians
  Digital Library -The New York Public Library
  National Agricultural Library - Services and Programs

 Collection Development http://www.nd.edu/~colldev/
        " The Collection Development Department is a unit in the Collections/Technical
         Services Division of the University Libraries. Collection Development
         responsibilities are threefold: to manage the collection with emphasis on the
         selection of materials in all formats for the University Libraries; to provide
         subject-oriented bibliographic instruction; and to give reference assistance of a
         specialized subject nature.
         The Department includes Subject Librarians who have primary, full-time
         assignment to collection development activities, and Subject Liaisons to
         academic departments who act as selectors for specific subjects, but who
         have primary duties elsewhere in the libraries."

  Library of Congress: Collection Development and the Internet
  http://lcweb.loc.gov/acq/colldev/handbook.html
"The Internet has the potential to change radically much of our work, whether it be as reference specialists
or as recommending officers. The intent of this handbook is to provide practical guidance in using the
Internet to extend the techniques we have traditionally used in the area of collection development. As
recommending officers we review publishers' catalogs, national bibliographies or vendor-supplied title
slips, read current professional literature for reviews, search other libraries' catalogs or bibliographic
databases, and evaluate our collections using bibliographies on various topics."
 Sample Collection Development Policies for Electronic Resources
 http://alexia.lis.uiuc.edu/~rrichard/RUSA/policies.html
 National Archives and Records Administration Home Page
 http://alexia.lis.uiuc.edu/~rrichard/RUSA/policies.html
. . to ensure ready access to essential evidence . . .that documents the rights of American citizens,
the actions of federal officials, and the national experience . . .
"NARA is an independent Federal agency that helps preserve our nation's history by
overseeing the management of all Federal records. Our mission is to ensure ready
access to the essential evidence that documents the rights of American citizens, the
actions of Federal officials, and the national experience. We must make it easy for
citizens to access this essential evidence regardless of the location of the
documentation or of the people using it. We hope that by providing electronic
public access to more and more of our records and services, we will better meet
your information needs."

 Strategic Plan for the National Archives and Records Administration (NARA)
"The National Archives and Records Administration (NARA) is our national record keeper. An
independent agency created by statute in 1934, NARA safeguards records of all three branches of the
Federal Government. NARA's mission is to ensure that Federal officials and the American public have
ready access to essential evidence–records that document the rights of citizens, the actions of government
officials, and the national experience."

 Alternative Press Center Online Directory http://www.altpress.org/direct.html
 Alternative Press Center Home Page http://www.altpress.org/
"The Alternative Press Center (APC) is a non-profit collective dedicated
to providing access to and increasing public awareness of the
alternative press. Founded in 1969, it remains one of the oldest
 self-sustaining alternative media institutions in the United States. For
more than a quarter of a century, the Alternative Press Index has
been recognized as a leading guide to the alternative press in the United
States and around the world."

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ASSIGNMENTS

1.  Information Receiving Log and Journal
Keep a log and journal of all the information that you receive each day during the
first week of class (9/5-9/9).  The log will begin at morning wake-up and end at night.
Indicate times, media, format and the information received.
The journal will contain your thoughts about the day's information
At the end of day 9/9, discuss general observation and with concluding remarks.
Read the article, "Information Receiving, A Primary Mode of the Information Process."
Information Access in the Global Information Economy, ASIS, October 1998, 362-371.

2.  Metropolitan Museum Visit: Information and Media, Art as Communication.
Integrating experience, art and library reference tools.
a. Visit the Metropolitan Museum of Art.
View 3 exhibitions of your choice - also view these exhibits online http://www.metmuseum.org
b. Select 2 objects from each exhibition..
c. Research selected objects using Pratt Library Resources: Art Index and Groves Dictionary of Art
and cite a relevant article for each object selected.  (Articles can be about object specifically or a related topic.)
d. Write an essay on how the media of  objects selected convey information and meaning,
and communicate with people.  Compare the exhibits, real and virtual.

Read - "All the Knowledge in the World, An Exhibition Celebrating the New Bibliotheque Nationale de France,
from the Real to the Virtual, Comparing CD-ROM, WWW and Print Representations." Proceedings or the
Nineteenth National Online Meeting.  Medford, NJ: Information Today, Inc., 1998, pp. 153-162.

Format of paper:
Cover, Title, Image, Class info.
Essay, 2-3 pages, 12 pt type, single-spaced.
The Objects, (6 in all), a citation and discussion for each.

3. Library and Information Science in the News.
Here are 2 examples of scholarly/professional articles.
Selecting Electronic Publications
MC Journal. Personalization Tools for Active Learning in Digital Libraries
by Champa Jayawardana, K.   Hewagamage, and M. Hirakawa
Select one popular press article (newspaper, magazine) and one scholarly article
concerning the issue in LIS raised by the popular article.
Write 2 pages, single spaced, 12 pt,  discussing the issue, taking into
account the views and perspectives of each article, and your own perspectives based on
your experience and knowledge.  Based on your analysis or the issue, what conclusions
can you draw.
Paper format: Title page, body of paper, article citations, photocopies of articles.
Be prepared to discuss your issue in class.

4. Community and Service: REPORT on a library of your choice.
The relationship between the user services a library provides and the community of users it serves is
of central importance to the successful functioning the the library and its value to the community.
One of the goals of this project is to measure the fit between service, users and community.
Through observation, conversation, interview and information gathering of library statistics and
demographics, you will describe and analyze this relationship and then make recommendations and
suggestions for improvement.  In essence, you will acting as a consultant for user services.  Imagine that
the library is asking some of the following questions.  How well does our library serve the community?
What services do we offer? Are they adequate? What services are no longer needed; what services should
be added? How can we improve the services we have? Are we serving a broad spectrum of our community?
Are circulation numbers increasing?  Have we taken full advantage of  Internet services?
Here follows the steps of the report process.
A.  Information Gathering.
1.  Select a library that you would enjoy studying and in to which you have reasonable access.
2.  Gather existing information: brochures, handouts, guides, manuals, policies, budget, etc.
3.  Gather published information on the library for background: web site, articles.
4.  Gather demographic information, and library statistics (circulation, collection content and size-
     how many books, periodicals, videos, CD's, etc.).  What are the collection strengths?
     What subject areas are best represented by the collections?
5.  List services offered by library.  For example, reference, circulation, ILL, public programs, exhibitions.
     Examine and explore these services as much as possible.
B. Observations and interviews.
     Keep a log of your observations and interview.
C.  Writing the report  - FORMAT
1. Cover: descriptive title, author, illustration
2. Title page: title, author, course info., instructor's name, date, copyright info.
3. Table of Contents
4. Section on the Community
5. Section of User Services
6. Your evaluation and analysis; see above.
7. Appendix: library documents that you have gathered.
Writing suggestions:  For sections 4-6 use sub topics.
 Please do not write the paper as one run-on essay.  Remember this is a report.
 Create a new section for each subtonic.  Double space between sub topics.
 For example for section 5 you might have subsections for reference desk, OPAC,
duplicating services, exhibitions, after school programs, library literacy programs, children's hour,
circulation, Web-based ILL, telephone or email reference, author lectures, etc.
User services varying greatly among libraries depending on the community served and misssion.
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