Critical Conversations: bridging pathways forward to greater understanding and creative solutions.

INFO-636 Conversational User Experience Design

3 Credits

Advances in artificial intelligence and voice technologies have enabled the creation of platforms and tools that support conversational interactions between people and devices. This course teaches students how to design effective and usable conversational interfaces from a human-centered perspective. From chatbots to intelligent personal assistants and other voice user interfaces (VUIs), students will learn the state of the art and science of conversation design, explore the conversational design process, and reflect on the ethical implications of designing conversational agents.