Student Complaints

Pratt Institute makes every attempt to resolve student complaints within its academic and administrative departments utilizing existing procedures.

• For academic matters, a student should first contact the chairperson of their department to seek resolution of a complaint. Should the issue not be able to be resolved by the chairperson, the next step is to contact the dean of the school in which the student’s program is situated. If the dean is unable to resolve the matter, contact the Office of the Provost:
  • Chris Alen Sula
    Associate Provost for Academic Affairs
    csula@pratt.edu
    718.399.4256
• Pratt’s Community Standards outline expectations regarding the conduct of students and other community members, as well as specific procedures for resolution of complaints related to conduct.
  • Submit a general report of concern that is not a harassment, bias, or sexual misconduct incident
  • Submit a concern for Title IX or sexual misconduct
  • Submit a Discrimination and Harassment Disclosure Report
• For other matters, please contact the relevant administrative department to seek resolution of a complaint.

The following information is for current and prospective students who have already attempted to resolve their complaints by contacting Pratt internal offices.

Student complaints not resolved at the institutional level who have followed all grievance procedures and protocols defined by the Institute, and who reside in the state of New York, have the right to file a complaint with the NYS Office of College and University Evaluation. The contact information can be found on the New York State Education Department website.

Should a complaint not be resolved through processes and protocols defined by Pratt or the student’s state of residence, the student may contact Pratt’s accreditor (Middle States Commission on Higher Education) by using the contact information below.

Middle States Commission on Higher Education
1007 North Orange Street
4th Floor, MB #166
Wilmington, DE 19801
Telephone: (267) 284-5011
E-mail: complaints@msche.org
https://www.msche.org/complaints

Online Education Programs

Pratt Institute is an institutional participant in the State Authorization Reciprocity Agreement (SARA). If a student located in a SARA state has a complaint about Pratt Institute, complaints must first go through the institutional grievance process stated above. It should be noted that SARA policies do not cover complaints related to grades or student conduct violations. However, a student may appeal the institution decision to the SARA State Portal Entity in New York State within two years of the incident about which the complaint is made. The SARA student complaint process is described here. The portal entity in the state where the student is located will be notified that the complaint was received and may assist as needed. Resolution of the complaint by the SARA portal entity in the institution’s home state is final.

The New York State Department of Education’s Office of College and University Evaluation will review a complaint only after students and prospective students follow and exhaust all grievance avenues of appeal procedures at the institution with documentation that such procedures have been followed.

Non-SARA State Contact Information

For students enrolled outside of New York state and in a non-SARA state or territory, the contact information for your agency is listed below (note: Pratt does not maintain the state and territory websites, and information may change without Pratt’s knowledge).

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Should a complaint not be resolved through processes and protocols defined by Pratt or SARA, the student may contact Pratt’s accreditor (Middle States Commission on Higher Education) by using the contact information below.

Middle States Commission on Higher Education
1007 North Orange Street
4th Floor, MB #166
Wilmington, DE 19801
Telephone: (267) 284-5011
E-mail: complaints@msche.org
https://www.msche.org/complaints